5. By removing slack, airlines create failure. In order to increase profit, airlines work hard to get the maximum number of flights out of each plane, each day. As a result, there are no spares, no downtime and no resilience. By assuming that their customer base prefers to save money, not anxiety, they create an anxiety-filled system.Spotted via Boing Boing
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ReplyDeleteThanks, now fixed. -- P
ReplyDelete..and this is the same issue with bed numbers in the NHS
ReplyDeleteQueuing theory shows that waiting time starts to increase exponentially once the rate exceeds 75% of theoretical maximum capacity.
Yet senior managers (and politicians) still believe that bed numbers should equal mean occupancy..